At Flowers Elmers End, we take immense pride in being a trusted local florist for Elmers End households and businesses. Ensuring that you receive only the freshest flowers—beautifully arranged and in perfect condition—is our top priority. This commitment to freshness and customer satisfaction is at the heart of our returns, refunds, and complaints policy. Please read the following guidelines to understand how we protect your purchase and peace of mind.
We guarantee that every order leaving our shop is crafted with fresh flowers and expert care. Our dedicated team sources blooms daily, ensuring vibrant arrangements that embody freshness and quality. As part of our fresh flower guarantee, if you feel your flowers do not meet our expected standards, we are here to help.
Though rare, there may be occasions when your flower arrangement arrives with damage sustained during transit. In such cases, please contact us on the same day of delivery. We kindly request that you describe the issue and provide clear photographic evidence of the damage, so we can understand and resolve the matter promptly. Our team will review your claim and endeavour to put things right quickly.
Flowers are delicate by nature, but all our bouquets are prepared to stay fresh for at least five days from delivery, provided they are well cared for. Should your flowers wilt or show signs of poor freshness within this timeframe, and you have followed our provided care instructions, please get in touch. Any claims relating to freshness must be made within five days of receiving your order to qualify for a refund or replacement under our fresh flowers guarantee.
Your satisfaction is at the core of what we do at Flowers Elmers End. If your bouquet arrives damaged, or if you experience issues with freshness within the five-day window, we offer two resolution options:
We aim to resolve refund or replacement requests within 48 hours of validating your claim.
We aim to make every Flowers Elmers End customer delighted with their experience. Should you have a complaint about any aspect of our service or your flower delivery, please contact us as soon as possible. When raising a complaint, please provide your order details and a clear description of the issue. We’ll investigate your complaint with care and impartiality, and will respond within 24 hours to outline the steps we’ll take to address your concerns.
If additional information is required, we may request photos or further details to help with our investigation. Our resolution will be tailored to ensure your satisfaction in line with our commitment to quality and service.
Flowers Elmers End is proud to serve the families, businesses, and community of Elmers End. Our reputation for beautiful, fresh flowers and reliable service is built on years of trust and local dedication. If you have any questions about our returns, refunds, or complaints process—or wish to discuss an order—please don’t hesitate to reach out. We’re here to help make every floral occasion a joy.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
