Welcome to Flowers Elmers End. These Terms and Conditions set out the terms on which we supply online flower delivery services to customers in Elmers End and the surrounding areas. By placing an order through our website, you agree to be bound by these terms. Please read them carefully before placing your order. If you do not agree to these terms, you should not use our website or place an order for flowers or related goods and services.
These Terms and Conditions apply to all orders placed online for flower delivery within Elmers End and neighbouring regions. They apply whether you are ordering as an individual or on behalf of an organisation. Additional terms may apply to specific promotions, and if there is any conflict, those additional terms will take precedence over these standard terms for the duration of the promotional period.
To make an online purchase with Flowers Elmers End, please follow the step-by-step process on our website. When you select an item and proceed to checkout, you will be prompted to provide your delivery address, recipient details, your intended delivery date, card message (optional), and payment information.
Once you have placed your order, you will receive an order confirmation on-screen and via email (if provided) summarising the details. This acts as an acknowledgement of your order. However, acceptance of your order and the formation of the contract between us occurs once we dispatch your flowers for delivery. If we are unable to fulfil your order (for example, due to lack of stock or delivery restrictions), we will promptly notify you and refund any payment made.
While we strive to deliver the exact product selected, floral supplies may vary with seasonal availability. If a particular flower, container, or item becomes unavailable, we will substitute with flowers of equal or greater value while maintaining the overall style and quality of the arrangement. You will be informed if a significant change is required.
Please ensure that recipients’ details, including address and contact information, are correct and complete. Deliveries are conducted on the date selected during checkout, however specific delivery times cannot be guaranteed unless otherwise specified. If no one is available to accept the order at the delivery address, flowers may be left in a safe place or with a neighbour, or an alternative delivery or collection arranged according to our discretion. We are not responsible for delayed or failed delivery due to incorrect or incomplete information supplied by the customer.
Payment must be made in full at the point of ordering. We accept major credit and debit cards. Transactions are processed securely in accordance with UK financial and data protection regulations. All prices are shown in British Pounds Sterling (GBP) and are inclusive of VAT (where applicable), unless stated otherwise.
All orders are subject to validation and authorisation by your card issuer. If your payment is not authorised or if there are reasonable grounds to suspect fraudulent activity, Flowers Elmers End reserves the right to cancel the order without prior notice.
Should you wish to amend or cancel your order, please notify us as soon as possible. Amendments or cancellations made within a reasonable period prior to delivery will be accepted and a full refund issued. However, due to the perishable nature of our products and the bespoke preparation undertaken, we may be unable to stop or modify orders once processing and handcrafting has commenced, particularly for same-day or next-day deliveries.
In the event you need to cancel, and the order has not yet been processed, we will endeavour to issue a full refund to your original method of payment. Once an order is dispatched or delivered, cancellations and refunds cannot be guaranteed unless goods are defective or misdescribed.
Due to the perishable nature of flowers, returns are generally not possible unless the goods are not as described, damaged upon arrival, or not fit for purpose. In such cases, please contact us within 24 hours of delivery with photographic evidence, and we will arrange for replacement or refund as appropriate. Our aim is to ensure complete satisfaction, and any issues will be addressed in line with your consumer rights under UK law.
Refunds, when issued, will be processed as promptly as possible, typically within 5-7 working days.
Flowers Elmers End is committed to providing high-quality, fresh floral arrangements. All flowers are hand-selected and arranged by experienced florists shortly before dispatch. If you are not satisfied with your delivery, please notify us within 24 hours so we may investigate and, if appropriate, offer a replacement or refund.
Flowers Elmers End will not be liable for any failure to perform, or delay in performance of, our obligations under these Terms if such failure results from circumstances beyond our reasonable control. This includes, without limitation, acts of God, adverse weather, strikes, transport strikes, or failure of telecommunications networks, or inability to obtain supplies.
Our liability in respect of any order will be limited to the total price of the order. We do not accept liability for loss of enjoyment, emotional distress, or for any indirect, consequential, or special losses. Nothing in these terms seeks to exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any matters for which it would be illegal for us to exclude liability.
All personal information provided to us in the course of placing an order will be handled in accordance with our Privacy Policy. Information will only be used for processing your order and, if you consent, for future marketing updates. We are committed to protecting your privacy in compliance with UK data protection laws.
All text, images, and other material on our website are the intellectual property of Flowers Elmers End unless otherwise credited. They may not be copied, reproduced or used without express permission.
These Terms and Conditions, and any disputes arising from or in connection with them (including non-contractual disputes), are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms.
If any part of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, that provision will be deemed deleted, and the remainder of the terms will remain in force and effect. We reserve the right to modify or update these terms from time to time. Changes will take effect when posted on our website. It is your responsibility to check for updates each time you place an order.
These Terms and Conditions represent the entire agreement between you and Flowers Elmers End for online flower delivery services and supersede any previous agreements or understandings.
If you have any questions regarding these Terms and Conditions, require clarification about your order, or wish to provide feedback, please use the contact form on our website. Your satisfaction and confidence in shopping with Flowers Elmers End are our highest priorities.
These Terms and Conditions apply to all customers of Flowers Elmers End in Elmers End and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Elmers End, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Elmers End.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
